Terms & Conditions

Acceptance of Terms

By visiting this website or contacting Cheveux Hair Boutique through the website, phone, email, social media, or in person, you agree to these Terms & Conditions. If you do not agree, please do not use the website or submit an appointment request.

Booking Your Appointment

Appointment requests submitted online are requests only and are not confirmed until the salon contacts you or otherwise confirms the service, stylist, date, and time.

• Some services may require a consultation before confirmation.
• Extensions, color corrections, and complex blonding may require extra time or a custom quote.
• The salon may recommend a different service, stylist, appointment length, or date based on your hair goals.

Cancellations & Rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule. Last-minute cancellations make it difficult for the salon to offer that time to another guest.

If you cancel with less than 24 hours’ notice or miss your appointment, a cancellation fee may apply. Any applicable fee or deposit requirement should be confirmed with the salon before your appointment.

Late Arrivals

Cheveux Hair Boutique allows a 10-minute grace period. If you are running late, please call the salon as soon as possible. Arrivals after the grace period may require service adjustment, shortening, or rescheduling.

Payments, Pricing & Quotes

Cheveux Hair Boutique accepts cash, credit/debit cards, and approved digital payment methods. Service pricing may vary depending on hair length, density, product usage, service complexity, stylist recommendation, and final service plan.

Service Guarantee

If you are not satisfied with your service, please contact the salon within 5 days of your appointment so the team can review your concern. When appropriate, the salon may offer reasonable adjustments.

Product Returns & Exchanges

Eligible retail products may be exchanged for salon credit within 7 days of purchase if they are lightly used and in good condition. Hair tools, brushes, hot tools, and similar items must be unused and in original packaging.

Gift Cards

Gift cards may be used for eligible services and retail products at Cheveux Hair Boutique. Gift cards cannot be exchanged for cash unless required by law. Lost, stolen, damaged, or unauthorized-use gift cards may not be replaceable.

Health, Allergies & Safety

Please tell the salon before your appointment if you have allergies, skin sensitivities, scalp conditions, recent chemical services, previous reactions, medical concerns, or any condition that may affect your service.

• The salon may recommend a patch test, strand test, consultation, or modified service.
• The salon may decline or reschedule a service if it may be unsafe or unsuitable.
• Cheveux Hair Boutique follows sanitation procedures for tools, stations, and shared salon areas.

Website Use & Intellectual Property

Website content, including text, images, graphics, logos, layout, branding, and design elements, belongs to Cheveux Hair Boutique or its licensors and may not be copied, reused, republished, sold, or distributed without permission.

Privacy & Personal Information

When you contact the salon or request an appointment, you may provide personal information such as your name, phone number, email address, service preferences, appointment details, and hair history. This information may be used to respond to your inquiry, confirm appointments, provide salon services, and communicate with you.

These Terms & Conditions do not replace a Privacy Policy. Please publish and maintain a separate Privacy Policy that explains how personal information is collected, used, stored, shared, and protected.

Changes to These Terms

Cheveux Hair Boutique may update these Terms & Conditions from time to time to reflect changes in salon policies, services, booking procedures, legal requirements, or website functionality. Continued use of the website or salon services after changes are posted means you accept the updated terms.